BuyerView Privacy Policy

Last Updated: 27 February 2026
Effective Date: 1 March 2026

What This Policy Covers

This Privacy Policy explains how COSTAPPLE PTY LTD (trading as BuyerView) collects, uses, stores, and protects your personal information when you use our property inspection query platform.

Our Details:

We're committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Information You Provide Directly:

When you create an account:

When you submit a query:

When you verify as an agent:

1.2 Information We Collect Automatically:

Location Data:

Device & Usage Information:

Cookies & Similar Technologies:

1.3 Information From Third Parties:

Google Maps:

Google Analytics:

OpenAI (Content Moderation):

2. How We Use Your Information

2.1 To Operate the Platform:

For Buyers:

For Agents:

2.2 To Communicate With You:

Transactional Emails (you can't opt out):

Optional Marketing Emails (you can opt out anytime):

You control marketing emails:

2.3 To Improve BuyerView:

2.4 For Legal & Safety Reasons:

3. How We Share Your Information

We don't sell your personal information. Ever.

3.1 Publicly Visible Information:

Your Queries:

Agent Answers:

3.2 With Service Providers:

We share data with trusted third parties who help us operate BuyerView:

Supabase (Database Hosting):

Netlify (Website Hosting):

Resend (Email Delivery):

Google (Maps & Analytics):

OpenAI (Content Moderation):

These providers:

3.3 For Legal Reasons:

We may disclose information if:

We'll notify you if legally permitted before disclosing your information.

3.4 Business Transfers:

If BuyerView is sold or merged:

4. International Data Transfers

Your data may be stored and processed outside Australia.

Why: Our service providers (Supabase, Netlify, Resend, Google, OpenAI) use international servers, including in the United States and Singapore.

How we protect your data internationally:

You acknowledge and consent to this international transfer when you use BuyerView.

5. How We Protect Your Information

5.1 Security Measures:

We use industry-standard security:

5.2 What We DON'T Do:

5.3 Your Responsibility:

Keep your account secure:

If your account is compromised:

6. How Long We Keep Your Information

6.1 While Your Account is Active:

We keep all your data while you use BuyerView:

6.2 After You Delete Your Account:

Immediately:

Within 30 days:

7 years (legal retention):

Why 7 years? Australian tax and business law requires us to keep business records for 7 years.

6.3 Specific Data Types:

Data Type Retention Period
Account details (name, email) Until deletion + 7 years (legal)
Queries (content) Forever (anonymized after deletion)
GPS coordinates 24 hours (deleted after verification)
IP addresses 12 months
Analytics data 26 months (Google Analytics default)
Email logs 12 months

7. Your Privacy Rights

Under the Australian Privacy Act 1988, you have the right to:

7.1 Access Your Data:

You can request:

How to request:

7.2 Correct Your Data:

If information is wrong or outdated:

7.3 Delete Your Data:

You can:

What gets deleted:

What stays (anonymized):

7.4 Object to Processing:

You can object to:

You can't opt out of:

7.5 Data Portability:

You can request:

Email: privacy@mail.buyerview.ai

7.6 Complain:

If you're unhappy with how we handle your data:

Step 1: Email us: privacy@mail.buyerview.ai

Step 2: Complain to the Office of the Australian Information Commissioner (OAIC)

8. Cookies & Tracking

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember you and improve your experience.

8.2 Cookies We Use:

Essential Cookies (can't be disabled):

Analytics Cookies (can be disabled via browser):

We DON'T use:

8.3 Managing Cookies:

Browser settings:

Disabling cookies may affect:

Google Analytics opt-out:

9. Children's Privacy

BuyerView is not for children under 18.

We don't knowingly collect data from under-18s:

If we discover a user is under 18:

Parents/guardians:

10. Data Breaches

If we discover a data breach that may harm you, we will:

Within 30 days:

What we'll tell you:

Our commitment:

11. Third-Party Links

BuyerView may contain links to external websites:

We don't control these sites:

12. Marketing & Communications

12.1 Transactional Emails (Required):

You'll receive these regardless of marketing preferences:

Why you can't opt out: These emails are essential to the service you've requested.

12.2 Marketing Emails (Optional):

We may send (only if you opt in):

You control this:

12.3 Frequency:

Marketing emails (if opted in):

Transactional emails:

12.4 Compliance with Spam Act 2003:

All our marketing emails:

13. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make changes:

Material changes:

Non-material changes:

Your continued use after changes means you accept the updated policy.

If you don't agree: You can delete your account and stop using BuyerView.

14. Contact Us About Privacy

Questions about this Privacy Policy or your data?

Privacy Officer:
COSTAPPLE PTY LTD (trading as BuyerView)

Email: privacy@mail.buyerview.ai (preferred method)

Mail:
Privacy Officer
BuyerView
c/o COSTAPPLE PTY LTD
308 Waverley Rd
Mount Waverley VIC 3149
Australia

Response time:

What to include in your request:

Other contacts:

15. Definitions

Key terms used in this policy:

16. Governing Law

This Privacy Policy is governed by:

Jurisdiction: Courts of Victoria, Australia

END OF PRIVACY POLICY

Version 1.0 | Last Updated: 27 February 2026 | Effective: 1 March 2026